Client Success Manager (North America)

We are hiring for a Client Success Manager to join our team at StructureFlow, a structural intelligence platform that helps legal, professional services firms, and alternative finance funds master complexity. The CSM role exists to deliver what our product promises: mastery over complexity, taking customers from their first interaction with the platform to the point where StructureFlow is genuinely embedded in how they work.

Requirements

• 3+ years in enterprise CS/account management in B2B SaaS/professional services tech
• Passion for creating and iterating on strategy and executing against a plan
• Track record managing renewals and expansion
• Comfortable managing senior stakeholders, not just operational contacts
• Experience with typical CS tooling: HubSpot, Planhat, Gainsight, ChurnZero, or equivalent
• Good written communication skills

Benefits

• Competitive salary and performance-based bonus
• Generous PTO policy – 25 days is standard for our global team
• Healthcare (medical, dental, vision)
• 401(K)
• Flexible working – a combination of remote work, and business travel
• Learning & Development budget