Member Solutions and Loss Mitigation Manger
Credit HumanSan Antonio, Texas, United States
Posted February 6, 2026
75987 - 82412 USD
Full Time
About the Company
Credit Human is a $2.9 billion federal credit union headquartered in San Antonio that serves more than 235,000 members nationwide. As a not‑for‑profit, member‑owned cooperative, it offers a full suite of financial products—including checking, savings, CDs, IRAs, credit and debit cards, home and auto loans, money‑market accounts, and safe‑deposit boxes—while prioritizing members’ financial wellbeing over shareholder returns. The organization’s core value proposition centers on creating "financial slack" so members can reduce stress and enjoy a higher quality of life. Credit Human attracts talent by offering competitive compensation, comprehensive benefits, and a clear sense of community and purpose, encouraging employees to make a tangible difference in members’ lives and strengthen local communities.
Job Description
We are seeking a Member Solutions and Loss Mitigation Manager for the Central Region Member Solutions Department. The role is accountable for ensuring that collection and loss mitigation efforts include root cause analysis of the delinquent loan(s) and offer assistance via loss mitigation tools.
Requirements
- 5+ years of direct or indirect lending experience in collections, loss mitigation in real estate, manufactured housing, automobile and/or consumer finance industry
- 2 + years of remarketing and/or asset disposal experience
- 2 + years of management experience
Benefits
- Insurance coverage
- College tuition reimbursement
