Call Center Dispatcher
Cree Nation GovernmentQuebec, Canada
Posted December 17, 2025
31 - CAD
Full Time
About the Company
The Cree Nation Government, led by the Grand Council of the Crees (Eeyou Istchee), serves approximately 20,000 Cree people across Northern Quebec. It performs governmental and administrative functions, overseeing ten departments and managing relations with federal, provincial, and international partners through its Ottawa and Quebec City embassies. The organization prioritizes the protection of treaty and human rights, the promotion of Cree economic interests, and the strengthening of political and cultural ties with Quebec, Canada, other First Nations, and the global community. Its distinctive approach blends traditional governance with modern administrative practices, ensuring that Cree values guide policy and decision-making. The headquarters in Nemaska, with satellite offices, supports a decentralized yet cohesive structure that empowers local communities while maintaining unified national representation.
Job Description
The Call Center Dispatcher responds to emergency and non-emergency calls, dispatches law enforcement and first responders, and maintains databases.
Requirements
- High School Diploma
- Post-secondary training in Emergency Communications (asset)
- Current certification in Standard First Aid and CPR Level C (asset)
- Knowledge of computer databases and software programs
- Experience in fire operations, public safety/health, emergency management, customer service, call centre operation (asset)
- Experience as a Special Constable (asset)
- Fluent in English and Cree
- Fluent in French (asset)
- Good knowledge of Cree communities, services, and culture
- Ability to listen and speak to people in distress
- Strong communication and interpersonal skills
- Ability to make rapid decisions under stress
- Strong organizational skills and ability to coordinate tasks
- Proven ability to maintain confidentiality
- Strong attention to detail and accuracy
- Ability to work under pressure and adapt to changing environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
