Emergency Communications Officer

The Emergency Communications Officer position is responsible for answering 9-1-1 calls, evaluating police emergency and non-emergency calls, and dispatching police and specialized units. The role requires working rotating shifts up to 12 hours in length, 24/7, 365 days a year.

Requirements

• Ability to perform duties in a shift work environment (24/7, 365 days/year)
• Accurate and efficient typing skills
• High level of integrity and confidentiality
• Critical thinking skills and a proven ability to make sound decisions
• Broad knowledge of police practices
• Above average geographical knowledge of the City of Edmonton and surrounding areas
• Customer service oriented with exceptional interpersonal skills
• Ability to communicate effectively, orally and in a written format
• Ability to manage demanding and high stress situations
• Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls
• Proficient multi-tasking skills
• Knowledge of Federal, Provincial and Municipal government services is an asset
• Prior experience in a Police, public safety, or social work environment is an asset

Benefits

• Paid training
• Comprehensive multi-phase training program
• Enhanced Security Clearance and suitability screening
• Emergency Communications and Response Certificate and/or equivalent education from a recognized post-secondary institution