Emergency Communications Officer

The Emergency Communications and Operations Management Branch (ECOMB) is seeking applications for Permanent Full-time, Temporary Full-time, Permanent Part Time, Temporary Part Time and Casual On-going Emergency Communications Officer positions. The successful candidates will be responsible for answering/triaging 9-1-1 calls, evaluating police emergency and non-emergency calls, and dispatching police and specialized units. They will also be required to operate a variety of computer, telephone and radio systems, and provide excellent customer service to internal and external clients.

Requirements

• Working rotating shifts up to 12 hours in length, days and nights, 24/7, 365 days a year
• Ability to perform duties in a shift work environment (24/7, 365 days/year)
• Accurate and efficient typing skills
• High level of integrity and confidentiality
• Critical thinking skills and a proven ability to make sound decisions
• Broad knowledge of police practices
• Above average geographical knowledge of the City of Edmonton and surrounding areas
• Customer service oriented with exceptional interpersonal skills
• Ability to communicate effectively, orally and in a written format
• Ability to manage demanding and high stress situations
• Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls
• Proficient multi-tasking skills
• Knowledge of Federal, Provincial and Municipal government services is an asset
• Prior experience in a Police, public safety, or social work environment is an asset

Benefits

• Paid time off
• 401k matching
• Tuition reimbursement
• Relocation assistance