Front Desk Supervisor
Crescent Hotels & ResortsTexas, United States
Posted April 14, 2026
Full Time
About the Company
Crescent Hotels & Resorts is a leading third‑party hotel and resort management firm specializing in upper‑upscale, full‑service, and luxury properties across the United States and Canada. The company manages a portfolio that includes lifestyle assets and flagship hotels within premier brands such as Marriott, Hilton, and Hyatt, delivering operational excellence, profitability, and superior guest experiences through a hands‑on, experience‑driven approach. Crescent differentiates itself by treating people as its most valuable asset, fostering an entrepreneurial culture that empowers associates and leaders to collaborate toward shared goals of exceptional service and a high‑quality work environment. With a strong emphasis on customer service and associate satisfaction, Crescent consistently ranks among the industry’s top third‑party hotel management providers, positioning itself as an employer of choice in hospitality.
Job Description
The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk to ensure exceptional guest service, efficient operations, and revenue optimization.
Requirements
- Interview, hire, train, coach, and supervise Front Desk associates
- Provide ongoing performance feedback and recommend evaluations, corrective action, or termination when appropriate
- Foster a professional, respectful, and team-focused work environment
- Respond promptly and professionally to guest requests, concerns, and complaints
- Resolve guest issues using sound judgment, thorough investigation, and approved service recovery solutions
- Supervise daily front desk operations in compliance with Standard Operating Procedures (SOPs) and Local SOPs (LSOPs)
- Collaborate closely with Housekeeping, Maintenance, Concierge, and Food and Beverage teams
- Maintain composure and professionalism during emergency situations or periods of heavy hotel activity
Benefits
- Competitive hourly pay
- Subsidized associate housing and shuttle service (based on availability)
- Golf and resort amenity privileges, subject to occupancy levels
- Weekly meal subsidies and discounts at resort dining and retail locations
- Discounted room rates at Crescent Hotels and Resorts nationwide
- Medical, Dental, and Vision insurance plans
- 401(k) with employer match
- Short- and Long-Term Disability coverage
- Accident and Critical Illness insurance
- Associate Relief Fund access