Mgr Front Office BU EX
Crescent Hotels & ResortsBurbank, California, United States
Posted March 9, 2026
Full Time
About the Company
Crescent Hotels & Resorts is a leading third‑party hotel and resort management firm specializing in upper‑upscale, full‑service, and luxury properties across the United States and Canada. The company manages a portfolio that includes lifestyle assets and flagship hotels within premier brands such as Marriott, Hilton, and Hyatt, delivering operational excellence, profitability, and superior guest experiences through a hands‑on, experience‑driven approach. Crescent differentiates itself by treating people as its most valuable asset, fostering an entrepreneurial culture that empowers associates and leaders to collaborate toward shared goals of exceptional service and a high‑quality work environment. With a strong emphasis on customer service and associate satisfaction, Crescent consistently ranks among the industry’s top third‑party hotel management providers, positioning itself as an employer of choice in hospitality.
Job Description
The Mgr Front Office BU EX is responsible for interviewing, hiring, training, and supervising Front Desk staff to provide excellent guest service and hospitality. The role requires effective communication, problem-solving, and leadership skills to ensure optimal levels of guest satisfaction and repeat business.
Requirements
- Interview, hire, train, and recommend performance evaluations for Front Desk staff
- Respond to guest requests, needs, problems, issues, and concerns
- Implement company programs and supervise daily Front Desk operations
- Supervise Guest Service Agents
- Resolve customer complications and complaints
- Comply with attendance rules and be available to work on a regular basis