Forward Deployed Engineer (AI Agent) - Germany

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The company is looking for a Forward Deployed Engineer (AI Agent) to develop and deploy AI agents using Cresta’s AI platform and tools.

Requirements

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
• Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Benefits

• Base salary
• Equity
• Benefits