Founding Customer Success Manager, APAC
Cresta •
Posted February 7, 2026
Full Time
About the Company
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.
Job Description
Cresta is seeking a Founding Customer Success Manager, APAC to own and scale the post-sales customer experience across the region. The role combines hands-on account ownership with foundational building, requiring a high-impact individual who thrives in ambiguity, brings executive presence, and enjoys building systems that last.
Requirements
- 4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Experience managing complex, high-value customer relationships with executive stakeholders
- Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
- Comfort working autonomously in ambiguous environments and building processes from scratch
- Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
- Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation time
