Machine Learning Engineering Intern

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Requirements

• Design, develop, and deploy Cresta’s KA solutions and proprietary models.
• Focus on practical AI challenges such as improving reasoning, and evaluation in real-world scenarios.
• Collaborate with cross-functional teams including front-end and back-end software engineers to integrate KA solutions into Cresta’s customer solutions.
• Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
• Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s KA.
• Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.

Benefits

• Lunch can be expensed (up to $25) while working in the office.
• PTO: 4 days