Senior Machine Learning Engineer

Cresta is a company that aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. We are building state-of-the-art Machine Learning systems that leverage Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and other AI techniques to power our products. We are looking for a Senior Machine Learning Engineer to join our team and help us revolutionize the workforce with AI.

Requirements

• Build and optimize agentic AI workflows
• Research and implement advanced ML and NLP techniques
• Develop evaluation frameworks to assess accuracy, robustness, and usability of ML/LLM models
• Design, train, and deploy machine learning models
• Collaborate with engineers, UX designers, and product managers
• Optimize ML pipelines and data processing systems

Benefits

• Medical, dental, and vision plans
• Paid parental leave
• Monthly Health & Wellness allowance
• Work from home office stipend
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada