Software Engineer, Knowledge Assist (Bucharest/ Cluj)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Join us on this thrilling journey to revolutionize the contact center workforce with AI.

Requirements

• Build scalable, reliable backend services that power real-time AI assistance and search.
• Design APIs and data flows to support integrations with knowledge bases and customer systems.
• Work across the stack when needed, including backend, frontend, and infrastructure layers.
• Collaborate closely with product managers, machine learning engineers, and fellow software engineers.
• Take ownership of projects end-to-end, from design through implementation and operation in production.
• Contribute to technical discussions, architecture reviews, and continuous improvement efforts.

Benefits

• Equity
• Base salary
• Variety of benefits