Client Support Administrator
Crisis24Cape Town, Western Cape, South Africa
Posted August 11, 2025
Full Time
About the Company
Crisis24, a subsidiary of GardaWorld, delivers integrated risk management and crisis response solutions to high-profile clients worldwide. Leveraging a global operations network, advanced AI, and a team of intelligence analysts, the firm offers 24/7 services ranging from actionable risk assessment and crisis consulting to global protective services, medical assistance, and travel risk management. Its unique blend of real-time intelligence, technology-driven analytics, and rapid response capabilities enables organizations to maintain continuity and safeguard people, assets, and reputation. Crisis24’s culture prioritizes agility, collaboration, and a proactive approach to emerging threats, positioning it as a trusted partner for leaders who demand resilience in an increasingly complex security environment.
Job Description
The Client Support Administrator is responsible for delivering the best service experience to Crisis24 customers, providing first-line support, troubleshooting issues, and resolving problems in a timely and efficient manner.
Requirements
- Minimum of 2 years' experience working in a client-facing role
- Fluent in the English language - written and verbal
- Computer Proficiency: Microsoft Windows 10 and Office 365 applications
- Efficient troubleshooting and problem-solving skills
- Excellent communication skills
- Attention to detail is a must
- Ability to multitask, organize, and document
- Self-starter, proactive, and able to find and complete meaningful tasks
- Ability to collaborate effectively and work as part of a team
- Strong initiative to improve skills; has intellectual curiosity with a desire to learn and understand
- Flexible and able to adapt to change
- Displays trust, loyalty, and integrity
