Customer Support & Application Support Specialist
Nextcrew CorporationNew London, Connecticut, United States
Posted January 9, 2026
Full Time
About the Company
NextCrew offers an end‑to‑end digital staffing platform that transforms workforce management for businesses and staffing agencies alike. By automating temporary, contingent, and on‑demand hiring, the platform delivers real‑time visibility, compliance, and cost savings. Its private talent pool and integrated workforce‑management software give clients a competitive advantage in a rapidly evolving market. NextCrew’s focus on seamless digitization and scalable solutions positions it as a leader in modern staffing technology.
Job Description
NextCrew is seeking a detail-oriented and technically proficient Customer Support & Application Support Specialist to join their dynamic software team. This role involves providing primary support to clients, managing support tickets, maintaining the Freshdesk environment, and collaborating with internal teams. The ideal candidate will be a team player who can effectively troubleshoot issues and contribute to continuous improvement of support processes.
Requirements
- Respond promptly to customer support tickets via Freshdesk.
- Maintain and optimize Freshdesk workflows and reporting.
- Create, link, and follow up on JIRA tickets.
- Troubleshoot and support integration issues.
- Perform data imports and ensure data integrity.
Benefits
- 401(k)
- Health insurance
- Bonus based on performance
- Paid time off
