Customer Support Specialist
ElevenLabsSan Francisco, California, United States • China • Italy • Germany • Poland • Russia
Posted October 14, 2025
Full Time
About the Company
ElevenLabs is an AI Audio research and deployment company focused on developing realistic speech and sound effects. Their core services include Text to Speech, Speech to Speech, AI Dubbing, Content Localization, and AI Audio Research. ElevenLabs empowers users, businesses, and individuals with accessibility needs by creating dynamic audio content for various applications such as audiobooks, video games, film production, and medical training.
Job Description
ElevenLabs is a research and product company focused on audio AI, revolutionizing the way people access information through AI-powered speech models. They are seeking a Customer Support Specialist to be a vital link between customers and their team, ensuring a seamless user experience and contributing to the overall development of their AI platform. The role emphasizes rapid response, creative problem-solving, and autonomous execution.
Requirements
- 2-3 years experience in a technical customer support department
- Experience troubleshooting technical issues related to APIs or browser errors
- Analytical and detail-oriented mindset
- Autonomous and execution-focused mindset
- Passion for audio AI and technology
- Experience working in a start-up with international teams
Benefits
- Innovative culture
- Growth paths
- Learning & development
- Social travel
- Annual company offsite
- Co-working
- Remote first
