Implementation Manager

The Implementation Manager is responsible for managing the end-to-end process of onboarding new customers and ensuring the successful deployment and adoption of our software solutions. This role will focus on building and maintaining strong client relationships, providing guidance throughout the implementation lifecycle, and ensuring that client expectations are met or exceeded.

Requirements

• 3+ years of experience in SaaS software implementation or customer success roles.
• Proven track record of managing client relationships and successfully delivering software implementations.
• Familiarity with SaaS applications, onboarding, and best practices for deployment and adoption.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
• Experience using Client Relationship Management (CRM) tools (e.g., Salesforce, Certinia) to track client interactions and manage projects.
• Familiarity with project management tools like JIRA for tracking tasks, issues, and communication.
• Strong client-facing communication skills, with the ability to set proper expectations and manage client needs.
• Exceptional communication skills (both written and verbal), with an ability to clearly explain technical concepts to non-technical stakeholders.
• Excellent project management skills, including the ability to manage multiple implementations simultaneously.
• Strong analytical skills with the ability to assess complex client needs and provide tailored solutions.
• Strong problem-solving skills and the ability to proactively resolve issues.

Benefits

• 401k Matching
• Retirement Plan