Journey Management Controller
Crisis24Cape Town, Western Cape, South Africa
Posted August 11, 2025
Full Time
About the Company
GardaWorld is a leading global provider of security and risk management solutions.
Job Description
GardaWorld is seeking a Journey Management Controller to join their 24/7 Operations Centre in Cape Town, South Africa. The role involves real-time monitoring of platforms, systems, and communications, and responding to incidents and alerts in a dynamic environment.
Requirements
- Strong communication skills (verbal and written)
- High attention to detail and ability to follow structured procedures
- Ability to perform under pressure in a dynamic environment
- Empathy and a client-service orientation
- Operational awareness and understanding of journey/risk management principles
- Team player with strong collaboration and coordination skills
- Proactive approach to security and incident management
- Experience in a control room, contact centre, emergency response, or security operations
- Proficiency with digital monitoring systems and communication tools
- Fluency in English (additional languages such as French or Portuguese are a plus)
- Previous experience working with vendors or clients across Africa preferred
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
