Technical Support Specialist
Crisis24Bengaluru, Karnataka, India
Posted April 1, 2026
Full Time
About the Company
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities.
Job Description
Crisis24 is seeking a Technical Support Specialist to join their India team. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to resolve complex issues efficiently.
Requirements
- Minimum 6+ years of technical support experience
- Hands-on expertise in CRM systems (Salesforce, Zoho, Zendesk) and ticketing tools (Jira, Confluence)
- Strong understanding of XML, logs, API fundamentals, and data sync processes
- Excellent communication skills in English, with global client-handling experience
Benefits
- Fixed 2 days off per week
- Holidays: Follows the Indian holiday calendar
- Preferential shift schedule
