Director of User Experience position at Critical Mass in Toronto, leading a team of UX and Product Designers to create strategically sound, visually stunning, and innovative user experiences.
Requirements
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
Benefits
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
