Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. As a Senior Account Manager, you are the client's champion within the agency, managing client relationships and delivering impactful digital solutions.
Requirements
- Manage client relationship
- Own the success and satisfaction of client relationship
- Build relationships with senior members of client organization
- Own client satisfaction, targeting a 100% client reference-ability
- Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development
- Create opportunities for deeper collaboration and interaction that reinforces the client's status as an innovative participant in the creation of cutting-edge solutions
- Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions
- Provide leadership, support, and ongoing guidance to team members
- Provide internal teams with appropriate insight into client's strategic business initiatives
- Has a point of view on industry structure, trends, initiatives, and issues
- Provide insights into organizational opportunities for cross and up-sell opportunities
- Oversee the development of detailed proposals and statements of work
- Significantly grow the client relationship in terms of revenue generated and account profitability
- Proactively sell and manage customer expectations and communicates project and profit risks to internal team
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan