Senior Account Manager

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. As a Senior Account Manager, you are the client's champion within the agency, managing client relationships and delivering impactful digital solutions.

Requirements

• Manage client relationship
• Own the success and satisfaction of client relationship
• Build relationships with senior members of client organization
• Own client satisfaction, targeting a 100% client reference-ability
• Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development
• Create opportunities for deeper collaboration and interaction that reinforces the client's status as an innovative participant in the creation of cutting-edge solutions
• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions
• Provide leadership, support, and ongoing guidance to team members
• Provide internal teams with appropriate insight into client's strategic business initiatives
• Has a point of view on industry structure, trends, initiatives, and issues
• Provide insights into organizational opportunities for cross and up-sell opportunities
• Oversee the development of detailed proposals and statements of work
• Significantly grow the client relationship in terms of revenue generated and account profitability
• Proactively sell and manage customer expectations and communicates project and profit risks to internal team

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan