Bilingual Customer Support Analyst (Portuguese & English) - Barra Funda, São Paulo (On-site)
Cross Border TalentsSão Paulo, São Paulo, Brazil • São Paulo, Brazil
Posted March 26, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for Engineering, Information Technology, and Multilingual Customer Support profiles. With over 300 global recruiters and advanced algorithms, CBT offers Permanent Recruitment, Staff Augmentation, and Talent Leasing services. Since 2013, they have connected over 130,000 tech talents from 50+ nationalities with companies worldwide, making them the global leader in international tech CX recruitment. Recognized for excellence by Horizon 2020 SMEI, CBT facilitates global talent mobility and supports both individuals and businesses in thriving during the era of intelligent machines.
Job Description
We are hiring Bilingual Customer Support Specialists to join a global travel reservation platform in a fast-paced, customer-focused environment. In this role, you will support customers with questions related to bookings, payments, and platform usage, delivering efficient and high-quality service via phone and email.
Requirements
- Advanced English (B2/C1) – spoken and written
- Portuguese fluency
- Good communication skills and customer-oriented mindset
- Availability to work on-site in Barra Funda
- Availability to work rotating schedules
- Comfortable handling phone-based support in English
Benefits
- Health insurance
- Dental plan
- Meal allowance (VA/VR)
- Transportation allowance (VT)
- Career development plan
