Customer Care Specialist (Dutch), Serbia
Cross Border TalentsBelgrade, Central Serbia, Serbia
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We are seeking experienced Dutch-speaking Customer Care Specialists to join a top-rated BPO company with exceptional employee satisfaction. This role involves supporting customers of an e-commerce brand while working from home in Serbia.
Requirements
- Proficient in Dutch (C1 level) and English (B2 level), both verbal and written.
- Reside in Serbia and able to work legally without company sponsorship.
- Experience in customer support and technical assistance, particularly with help desks or IT functions.
- Able to pass a background check.
- Strong independent work ethic with excellent remote teamwork skills.
- Proficient in problem-solving, critical thinking, and adapting to process changes.
- Solid understanding of PC-based internet and software applications (e.g., Microsoft Office).
Benefits
- Competitive remuneration package based on experience, skills, and performance.
- Indefinite contract with private health and life insurance.
- Monthly Work From Home allowance of 60.
- Night shift allowance of 15 and overtime pay of 26.
- Access to guidance and tools to help you reach your full potential.