Remote Customer Care Specialist (German)
Cross Border TalentsBelgrade, Serbia
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
Customer Care Specialist role with excellent employee satisfaction, working remotely from Serbia with a supportive team, assisting customers of a major payments processor.
Requirements
- Native or fluent in German, both spoken and written
- Reside in Serbia and be eligible to work legally without company support
- Familiarity with customer support tools such as Zendesk and Slack
- Experience in customer and technical support, particularly in help desks or IT functions
- Ability to pass a background check
- Strong independent work skills and remote teamwork abilities
- Proficient in problem-solving, critical thinking, and adapting to process changes
- Solid knowledge of PC-based internet and software applications (e.g., Microsoft Office)
Benefits
- Competitive remuneration package based on experience, skills, and performance
- Indefinite contract with private health and life insurance
- Fully remote work from Serbia
- Join a dynamic, creative team with a positive and friendly atmosphere
- Great work environment with excellent employee reviews
- Access to guidance and tools to help you reach your full potential