Customer Service Representative – Croatian + English – On-site in Sofia
Cross Border TalentsSofia, Sofia-City, Bulgaria
Posted January 25, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, enabling seamless cross‑border talent mobility for companies navigating the digital skills shortage. With a network of over 300 recruiters and AI‑driven matching algorithms, CBT offers permanent placement, staff augmentation, and talent leasing (EoR) solutions that keep both talent and organizations agile in an AI‑driven economy. Since 2013, CBT’s human recruiters have connected more than 130,000 tech professionals from 50+ nationalities to global employers, positioning the firm as the leading provider of international tech CX recruitment. Recognized as the only recruiter worldwide to receive three Horizon 2020 SMEI Seals of Excellence, CBT combines industry expertise, data‑backed processes, and a commitment to inclusive, high‑impact hiring.
Job Description
Customer Service Representative – Croatian + English – On-site in Sofia. Support customers via phone, email, or chat in Croatian and English. Resolve inquiries efficiently while ensuring a positive customer experience.
Requirements
- Native-level Croatian (mandatory)
- English B2 level, written and spoken
- Strong communication and problem-solving skills
- Customer-oriented mindset and attention to detail
- Availability to work rotating shifts, including weekends
Benefits
- Paid 4-week onboarding program
- Stable, full-time employment
- Supportive and diverse team culture
- Career development opportunities