Customer Success Managers (CSM) croatian
Cross Border TalentsCity of Zagreb, Croatia • Athens, Attica, Greece
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We are hiring Customer Success Managers (CSM) to join a large, international team in Athens. You will support Croatian-speaking customers with booking-related inquiries and collaborate with internal teams to resolve complex customer issues.
Requirements
- Fluency in Croatian (written and spoken)
- Good command of English for internal communication
- Strong problem-solving and communication skills
- Customer-oriented mindset with patience and professionalism
- Ability to adapt to new tools, systems, and guidelines
Benefits
- Competitive salary + performance-based incentives
- Relocation package (flight reimbursement and housing assistance)
- Paid training to prepare you for the Booking project
- Supportive, multicultural team environment
- Career development opportunities within customer support, quality, training, or leadership