French Customer Support Team Leader, Barcelona, Spain
Cross Border TalentsBarcelona, Catalonia, Spain
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success! As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English-speaking customers.
Requirements
- Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.
- Proven experience in a leadership role within a customer support environment.
- Strong communication and interpersonal skills, with the ability to motivate and inspire team members.
- Excellent problem-solving abilities and a customer-focused mindset.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Competitive salary
- Attractive relocation package
- Opportunity to work in the vibrant city of Barcelona
- Career development and growth opportunities
- Comprehensive training provided