German Customer Support Expert, Barcelona Spain - ES1

We are recruiting tech savvy experts to support the users of a world leader company in technology services. Responsibilities include interacting with users via email, phone, and chat, analyzing and evaluating user account setups, and troubleshooting technical questions.

Requirements

• Native level of German and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

Benefits

• Full-time (39 hours/week)
• Permanent Contract
• Relocation package: Flight tickets and 600€
• Continuous training and development program
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team