Customer Tech Support (German)
SiteMinderBarcelona, Catalonia, Spain
Posted May 15, 2026
Full Time
About the Company
SiteMinder is a global hospitality technology company headquartered in Sydney. They offer leading hotel distribution and revenue platforms like SiteMinder and Little Hotelier, which streamline online distribution, channel management, and property management for hotels worldwide. With the largest partner ecosystem in the industry, they generate over 125 million reservations worth US$50 billion annually, making their solutions indispensable for hoteliers of all sizes.
Job Description
At SiteMinder, we're looking for a Customer Solutions Consultant to provide technical assistance and advice to customers and partners across the region. The ideal candidate will have strong customer service and IT technical skills, fluent German and English communication skills, and the ability to analyze problems and reach a resolution.
Requirements
- High level of customer service and IT technical skills
- Fluent German and English communication skills, both written and verbal
- Strong analytical skills
- Curiosity to understand our products
- Tech-savviness
- Stakeholder management and conflict resolution
- Openness to learning and feedback
Benefits
- Equity packages
- Hybrid working model
- Mental health and well-being initiatives
- Generous parental leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG)
- Investment in your personal growth offering training for your advancement
