German Support agent - Social media platform

Join our dynamic client, a leading global social media platform, as a German Support Agent to assist German-speaking users with customer support, content moderation, and community engagement.

Requirements

• Native or near-native proficiency in German (written and spoken)
• Strong command of English for internal communication and documentation
• Previous experience in customer support, content moderation, or a related field is preferred
• Familiarity with social media platforms and their functionalities
• Proficiency in using support ticketing systems and customer service software
• Basic understanding of troubleshooting technical issues
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• High level of empathy and patience when dealing with users

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Access to the latest tools and technologies