German Support agent - Social media platform

Join our client for a leading global social media platform and assist German-speaking users with customer support, content moderation, and community engagement.

Requirements

• Native or near-native proficiency in German (written and spoken)
• Strong command of English for internal communication and documentation
• Previous experience in customer support, content moderation, or a related field is preferred
• Familiarity with social media platforms and their functionalities
• Proficiency in using support ticketing systems and customer service software
• Basic understanding of troubleshooting technical issues
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• High level of empathy and patience when dealing with users
• Availability to work flexible hours, including weekends and holidays, to accommodate our global user base
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• A proactive attitude and willingness to continuously learn and adapt to new tools and processes

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A diverse and inclusive work environment
• Access to the latest tools and technologies to perform your job effectively