Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona!
Cross Border TalentsBarcelona, Catalonia, Spain
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We're looking for a Real-Time Analyst to join our team in Barcelona, responsible for monitoring and analyzing real-time call center operations, adjusting schedules, and tracking performance metrics.
Requirements
- Monitor and analyze real-time call center operations
- Adjust schedules in real-time based on call volume, agent availability, and other key factors
- Track and report on vital performance metrics, including service levels, occupancy, and adherence
- Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments
- Support the workforce management team by preparing and analyzing real-time performance data and trends
- Assist in the preparation of staffing projections and scheduling for future shifts
- Recommend and implement improvements to scheduling processes and real-time management strategies
Benefits
- Rotating Shifts
- Health Benefits
- Team Environment
- Wellness Perks