Workforce Management Senior Real Time Analyst (Barcelona or Essen)
Cross Border TalentsEssen, North Rhine-Westphalia, Germany
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We are recruiting for a Workforce Management Senior Real Time Analyst to join our client's team in Barcelona or Essen. The role involves monitoring intraday metrics, adjusting schedules, and providing real-time performance reports.
Requirements
- C2 level or C1 Fluency in English
- Minimum 2 years' experience in Call Center Operations or Customer Service
- Bachelors degree or equivalent
- Familiarity with workforce management processes (staffing, scheduling, service levels, metrics)
- Proficient in using common office software and productivity tools
- Knowledge of local labor laws related to workforce management and scheduling
- Strong decision-making, problem-solving, and resource allocation skills
Benefits
- Competitive salary
- Relocation assistance
- Private health insurance
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries
- Free drinks
- Employee wellness schemes