Workforce Management Real Time Analyst
Cross Border TalentsEssen, North Rhine-Westphalia, Germany
Posted January 6, 2026
Full Time
About the Company
Cross Border Talents (CBT) specializes in international recruitment for engineering, IT, and multilingual customer support roles, leveraging a network of over 300 global recruiters and AI‑driven algorithms to bridge the digital skills gap. The firm offers permanent placement, staff augmentation, and talent leasing (EoR) services, enabling companies to adapt swiftly in the age of intelligent machines. Since 2013, CBT has connected more than 130,000 tech professionals from 50+ nationalities with employers worldwide, earning three Horizon 2020 SMEI Seals of Excellence for excellence in research and innovation. As the global leader in tech CX recruitment, CBT blends human expertise with advanced technology to deliver efficient, cross‑border talent mobility solutions.
Job Description
We are recruiting for a Workforce Management Real Time Analyst to join our client's team in Essen. The successful candidate will monitor billable hour projections, communicate with teams and stakeholders, and develop strategies to improve operations.
Requirements
- Fluency in English (C1 level minimum)
- Minimum 2 years' experience in a call center, with at least 1 year in workforce management
- Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics)
- Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations)
- Strong decision-making, problem-solving, and resource allocation skills
Benefits
- Competitive salary
- Relocation assistance
- Private health insurance after probation period
- Regular fruit deliveries
- Free drinks
- Employee wellness schemes