Russian Customer Support Agent - LIS1

Join a top BPO company in Lisbon as a Russian Customer Support Agent and provide high-quality service to customers of prestigious worldwide brands.

Requirements

• Answer to inbound calls and customer inquiries;
• Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents and system training;
• Fluency in Russian (C2 Level or Native);
• Good knowledge of English (B2/C1 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility

Benefits

• Competitive salary
• Meal vouchers
• Fixed-term, renewable employment contract
• Private health insurance after 6 months of contract signature
• Airport pick-up and administrative assistance with your registration in Portugal
• Reimbursement of your flight expenses
• Accommodation in one of our Client's company’s shared apartments
• Free Portuguese lessons
• Sports activities