Russian-speaking Customer Service Agent

We are seeking a Russian-speaking Customer Service Agent to support the activities of a global leader and one of the biggest companies in Portugal, offering the best quality service to their customers while working with prestigious worldwide brands.

Requirements

• Answer to inbound calls and customer inquiries
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database
• To troubleshoot through the use of open questions, support documents and system training
• To be able to offer recommendations to common problems or frequently asked questions

Benefits

• Competitive salary
• Meal vouchers
• Fixed-term, renewable employment contract
• Private health insurance
• Airport pick-up and administrative assistance
• Reimbursement of your flight expenses
• Accommodation in a shared apartment
• Free Portuguese lessons and sports activities