Customer Service Coordinator

Crown Equipment Sdn. Bhd. is seeking a committed and talented professional to become a Customer Service Coordinator. The role involves offering frontline support to customers and technicians, managing service call coordination, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• 1-3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Excellent communication and interpersonal skills (English and Bahasa Malaysia).
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

Benefits

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL