Field Service Lead Technician

Crown Equipment Corporation is seeking a knowledgeable customer-focused Field Service Lead Technician with experience in auto, diesel, aircraft, or forklift repair and maintenance. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to travel to customer locations and troubleshoot complex issues.

Requirements

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
• Train, motivate, and monitor job performance of Field Service Technicians.
• Confer with customers and communicate issues to branch management.
• Maintain good customer relations.
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
• Perform operator training or train the trainer at customer locations.
• Pick up parts and replenish van inventory.
• Perform minor repairs and service to the van.
• Complete necessary paperwork.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement