Ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence.
Requirements
- Trusted Advisor to Franchise Partner
- Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication
- Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions
- Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region
- Use Franchise Partner leadership training to promote a positive Crew culture
- Document every interaction with Franchise Partners
- Address franchise partner engagement by escalating feedback and documenting results
- Consult on Business Success and Profitability
- Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.
- Work with Franchise Partners to create short and long-term business goals
- Review profit and loss statements to identify profit goals and opportunities
- Frequently perform root-cause analyses and provide recommendations for business growth
- Conduct local market research to aid in increasing sales through marketing initiatives and community involvement
- Develop marketing strategies based on market research and Franchise Partner interest
- Support Operational Excellence
- Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures
- Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)
- Seek every opportunity to encourage operational excellence
- Applaud operational excellence with awards and recognition
- Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
- Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.
Benefits
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
