Deliver digital adoption strategies and initiatives to support business goals, create better users, and drive optimal outcomes. Partner with customers, leadership, and subject matter experts to develop and deploy solutions. Collaborate with business, technical, and creative partners to ensure timely delivery of software readiness, communications, and training.
Requirements
- Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
- Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training.
- Work closely with client management to determine client training needs, identify skill gaps, assess training effectiveness, and improve/adjust as appropriate.
- Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business.
- Stay abreast of key trends in digital adoption and integrate them into training solutions.
- Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
- Develop standards for efficient and consistent digital adoption content creation, deployment, and maintenance.
- Ability to manage several projects simultaneously and operate under tight deadlines
- A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management.
- Strong organizational skills with a high attention to detail
- Strong analytical and problem-solving skills
- 1-3 years of implementation or professional services experience at a SaaS company
- Excellent written and verbal communications skills.
- Strong ability to present complex concepts in an easily understandable format.
- Equally confident working independently or as part of a team.
Benefits
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
