Support Analyst

As a Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

Requirements

• 1-2 years of remote application support experience
• 2-4 years of customer-facing experience in any industry, but the hospitality industry is preferable.
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree
• Technical background (Above average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
• Able to work in high stress environment with multiple competing priorities
• Ability to prioritize tasks independently based on understanding business impact for the customer

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds