Support Analyst
RangeNew York, New York, United States • Seattle, Washington, United States
Posted September 17, 2025
Full Time
About the Company
Range is an integrated wealth management platform offering expert advisory services to high earners. The company provides comprehensive solutions including investment management, retirement planning, estate planning, tax optimization, and insurance strategies. Its core value proposition lies in its all-inclusive approach, empowering users to maximize their financial potential with personalized and expert guidance.
Job Description
Range is an AI-powered financial services company focused on eliminating financial complexity for members. They are a rapidly growing company backed by Google and Cathay Innovations and are seeking a skilled Support Analyst to provide exceptional customer support, troubleshoot technical issues, and drive member satisfaction. The company emphasizes a customer-centric approach and invests in team growth through opportunities for learning and development.
Requirements
- Assist members with questions on the Range platform
- Troubleshoot technical issues
- Create and maintain a knowledge library of Range operations
- Refine AI agent for scaling support
- Leverage AI tools to uplevel daily output
Benefits
- Comprehensive health coverage
- 401k plan
- Technology allowance
- PTO
- Top of Market Pay
- Paid parental leave
