Join Our Talent Community: Support Analyst I
PanoptoPittsburgh, Pennsylvania, United States • United States
Posted February 21, 2025
45000 - 55000 USD year
Full Time
About the Company
Panopto is a leading provider of video capture, storage, and search technology, helping businesses and universities create secure, searchable video libraries of institutional knowledge. With a focus on innovation and user-centric design, Panopto serves over 10 million end users worldwide, including Fortune 1000 companies and prestigious academic institutions. Headquartered in Pittsburgh with global presence, the company is recognized for its rapid growth and commitment to remote work culture.
Job Description
Panopto is seeking a Support Analyst I to join their team and help users succeed. This role involves triaging tickets, collaborating with experts, and shaping the internal knowledge base. The company is building a pool of talented professionals for upcoming opportunities and is looking for passionate, results-driven individuals.
Requirements
- 0-2 years in a fast-paced, externally facing technical support role
- Ability to identify and describe issues
- Great prioritization and multitasking skills
- Great teamwork and collaboration skills
- Ability to excel in a fast-paced environment, embrace change and show good judgment
- Ability to work proactively and function in a self-directed manner when required
Benefits
- Health insurance
- Flexible spending accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time off
- Unpaid time away from work
