Application Support Analyst

Application Support Analyst will support clients with technical issues and provide point of escalation for Help Desk team. Role involves strong troubleshooting and communication skills.

Requirements

• 1 to 3 years' experience in technical support, IT, or call center environment
• Experience using Jira and its offshoot products (Confluence, Jira Service Management)
• Experience handling tier 1 and 2 level tickets
• Previous application support background is a plus
• Retail ERP Management experience is a plus

Benefits

• Full Medical, Dental and Vision
• 4 weeks of PTO in the first year
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year