Help Desk Analyst

Part-Time Help Desk Analyst role responsible for supporting internal teams and external retail clients, facilitating direct mobile application support and troubleshooting technical issues.

Requirements

• College/ Technical school preferred
• 1+ year experience in Support Services call center support
• Must be capable of working under high pressure environment to get the job done quickly and effectively with customer satisfaction being the ultimate measure of success
• Self-starter in an entrepreneurial environment
• Familiarity with the retail environment (POS, MPOS, and associated components)
• Ability to work overnight schedule, including weekends and holidays

Benefits

• Full Medical, Dental and Vision
• 4 weeks of PTO in your first year
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year