Vice President, Customer and Revenue Operations

Crunchtime is seeking a VP, Revenue & Customer Operations to lead the operational engine that powers their customer lifecycle. The role will architect and lead the operational engine that powers their entire customer lifecycle from first touch through implementation, adoption, renewal, and expansion. The VP will report to the Chief Customer Officer (CCO) and will have end-to-end responsibility for revenue operations across Sales, Professional Services, Customer Success, and Customer Support.

Requirements

• 8+ years of experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B SaaS environment.
• 5+ years leading and scaling ops teams, including managing managers and building new functions from the ground up.
• Proven track record of scaling operations with 100M+ ARR companies
• Senior-level command of SaaS metrics (ARR, NRR, Churn, Unit Economics) and forecast modeling.
• Deep experience with Salesforce and the broader RevOps ecosystem.
• Exceptional leadership skills with the ability to influence cross-functional executives and lead through change.

Benefits

• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds