Senior Cloud Support Engineer

Crusoe is a technology company that accelerates the abundance of energy and intelligence. As a Senior Cloud Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with teams to solve complex challenges.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
• 4+ years of equivalent technical experience
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
• Version Control: Proficiency with Git for code management and collaboration
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period