Billing Systems Analyst I

We are looking for a Billing System Analyst I to join our team. The ideal candidate will have technical expertise on telco, billing, and ITSM tool, as well as strong communication and problem-solving skills. The role involves monitoring system performance, troubleshooting issues, and implementing solutions to optimize efficiency and minimize downtime.

Requirements

• Basic technical expertise on telco, billing, and ITSM tool
• Sound in communication, flexibility, and basic trouble shooting skill in Unix/SQL
• Experience of monitoring via tools, scripts, and email alerts
• Able to perform first cut basic analysis via predefined SOPs
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish
• Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime
• Document operational and system architecture processes and configuration and identify automation opportunities were applicable
• Participating in Operations 24x7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off