Billing Systems Analyst II
CSGIndia
Posted April 30, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
Requirements
- Responsible for customer ticket management, customer escalations and customer reporting.
- Ensures ITSM Tool is updated with the latest ticket details at all times.
- Responsible for the completion of business operational activities in line with the customer contract.
- Following up on support issues, which include liaising with the development team.
- Delivers product fixes according to internal procedures.
- Ensures compliance with SLAs and OLAs.
- Works in different business times and on-call 24hs / 7 days.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance