We are looking for a Business Consultant II with 5+ years of experience to lead and facilitate workshops, foster strong relationships with client stakeholders, and drive clarity in complex problem spaces. The successful candidate will have strong communication skills, ability to learn complex enterprise systems, and experience in the telco industry.
Requirements
- Lead and facilitate workshops to gather, validate and refine business and functional requirements
- Foster strong relationship with client stakeholders by understanding their pain points and business needs
- Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
- Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
- Translate business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
- Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption
- Develop in-depth knowledge of CSG system capabilities and features to ensure solution design align with platform strengths and constraints
- Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate proposed business solutions
- Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
- Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
- Design high-level business processes aligned with end-to-end fulfilment journey of telco products
- Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
- Support system integrations across the quote-to-billing journey
- Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
- Contribute to continuous improvement initiatives within the BA methodology and toolkit
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
