Create, update, and maintain documentation deliverables for CSG's software products and applications, designing information for technical and non-technical audiences and collaborating with agile development teams.
Requirements
- Create, update, and maintain multiple documentation deliverables
- Design information for technical and non-technical audiences
- Participate as an active member of multiple SAFe/Agile development teams
- Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort
- Develop and edit content according to established standards and procedures
- Publish content to intranet and extranet
- Create storyboards and scripts for videos and on-demand training courses
- Assist with post-production editing of video and audio files
- Contribute to team improvement initiatives
- Keep up with industry standards, best practices, and new advancements
- Actively develop CSG product knowledge
- Help mentor and cross train new and junior team members
- Experiment with and incorporate responsible AI practices into the writing process
Benefits
- Sulamerica Health
- Sulamerica Dental
- Vidalink
- Food/Meal Voucher
- Child Care Assistance
- Day off: on birthday
- Gympass
- Language assistance
- Digital course platform
- Volunteer time off: 2 days a year