Documentation Writer Sr.
CSGBrazil
Posted February 27, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
Create, update, and maintain documentation deliverables for CSG's software products and applications, designing information for technical and non-technical audiences and collaborating with agile development teams.
Requirements
- Create, update, and maintain multiple documentation deliverables
- Design information for technical and non-technical audiences
- Participate as an active member of multiple SAFe/Agile development teams
- Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort
- Develop and edit content according to established standards and procedures
- Publish content to intranet and extranet
- Create storyboards and scripts for videos and on-demand training courses
- Assist with post-production editing of video and audio files
- Contribute to team improvement initiatives
- Keep up with industry standards, best practices, and new advancements
- Actively develop CSG product knowledge
- Help mentor and cross train new and junior team members
- Experiment with and incorporate responsible AI practices into the writing process
Benefits
- Sulamerica Health
- Sulamerica Dental
- Vidalink
- Food/Meal Voucher
- Child Care Assistance
- Day off: on birthday
- Gympass
- Language assistance
- Digital course platform
- Volunteer time off: 2 days a year